LibanCom's operations ran on two separate platforms that had never been properly connected. A billing system built on 25-year-old technology on one side. A RADIUS authentication server with a dated admin interface on the other. Every customer change had to be made in both, and when someone missed a step, the systems disagreed. An account might show inactive in billing and active in the authentication server simultaneously.
There was no audit trail. No record of who changed what or when. Customer support meant a phone call. Nearly 2,000 customers, managed across a setup that had no room to grow and no margin for error.
One centralized AI-powered platform.
We replaced the legacy billing interface with a modern operations platform, built from scratch and shipped continuously over three months.
Customer and subscriber management, invoicing, collector workflows, employee permissions, and network station inventory, all in one place. A sync layer connects the new platform to the existing authentication server so changes in one place propagate to the other, with a full audit trail on every action.
For customers, we built a Telegram bot that lets them share their location, report issues, and manage basic account tasks without calling anyone.
We also built an AI assistant into the platform, configurable per organisation, supporting multiple AI models, so the team can query their data and get answers without digging through screens.
A system the team actually uses.
The legacy system is off. Almost 2,000 customer records now live in a single, consistent database. Actions that used to require switching between three different screens happen in one place.
The pace tells its own story. The platform shipped its first major version within weeks of kickoff. Within two months of launch, the client submitted a structured list of 13 new feature requests, which means they were using the system closely enough to know exactly what they wanted next. That's the real adoption signal.
Still going
LibanCom is on an ongoing engagement with Hephon. New features ship regularly. The system keeps improving as the business grows.
“A 25-year-old system replaced by something the team uses every day, and actively wants more of"
- Legacy billing platform replaced by a modern, fully integrated operations system
- Bidirectional sync between the new platform and the existing authentication server
- Full audit trail on every customer-status change — for the first time
- Telegram bot for customer self-service, reducing inbound support calls
- AI assistant built in, letting the team query their own data in plain language
- 13 new feature requests submitted by the client within 2 months of launch
